These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Agape Real Solutions LLC ("Agape," "Company," "we," "us," or "our"), governing your access to and use of our website at agaperealsolutions.com, our platform, and all related services.
By accessing our website, creating an account, or purchasing any service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" and "your" will refer to that entity.
Important: If you do not agree to these Terms, you may not access or use our services. Please read these Terms carefully before proceeding.
Agape Real Solutions provides business-to-business (B2B) professional services in the artificial intelligence sector. Our service offerings include:
Custom fine-tuning and training of large language models (LLMs) and other AI models using industry-standard techniques including but not limited to: supervised fine-tuning (SFT), Low-Rank Adaptation (LoRA), Quantized LoRA (QLoRA), full parameter fine-tuning, Reinforcement Learning from Human Feedback (RLHF), Direct Preference Optimization (DPO), and domain-specific adaptation.
Comprehensive AI model evaluation services including: custom benchmark creation and execution, accuracy and performance analysis, bias and fairness detection, safety and toxicity testing, red-teaming exercises, production readiness scoring, hallucination detection, and compliance evaluation against industry standards.
End-to-end data quality management including: dataset validation and cleaning, anomaly detection, data annotation and labeling, schema governance, data pipeline auditing, compliance auditing (GDPR, HIPAA, SOC 2), and data quality monitoring.
Services are delivered digitally through our secure platform and communication channels. The specific scope, deliverables, timelines, and success criteria for each engagement are defined in an individual Statement of Work (SOW), project agreement, or service subscription, which forms part of these Terms.
To access certain features and services, you must create an account. When creating an account, you agree to:
We strongly recommend enabling multi-factor authentication (MFA) on your account. We will never ask for your password via email or phone. You are responsible for maintaining the confidentiality of your credentials and for restricting access to your account.
We reserve the right to suspend or terminate your account at any time if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or if your account poses a security risk. We will provide notice of termination except where prohibited by law or where termination is necessary to prevent harm.
Our current service tiers and pricing are published on our Pricing page:
| Plan | Price | Billing | Description |
|---|---|---|---|
| Starter Assessment | $1,950 per project | One-time | Initial AI readiness assessment, model audit, or data quality evaluation |
| Professional | $9,500 per month | Monthly subscription | Ongoing AI training, evaluation, and data quality services with dedicated support |
| Enterprise | $35,000+ per month | Custom per SOW | Full-scale enterprise AI services with custom SLA, dedicated team, and priority support |
All payments are processed securely through Stripe, Inc., a PCI DSS Level 1 certified payment processor. By providing your payment information, you authorize us to charge the applicable fees to your designated payment method. Key details:
For Professional and Enterprise subscriptions:
We reserve the right to modify our pricing. For existing subscribers, price changes take effect at the start of the next billing cycle following at least 30 days' written notice. You may cancel your subscription if you do not agree to the price change.
Late Payment Policy: Invoices unpaid for more than 15 days past the due date may be subject to a late fee of 1.5% per month (18% annually) on the outstanding balance. We reserve the right to suspend access to services for accounts more than 30 days past due. Reactivation after suspension requires payment of all outstanding balances including late fees.
You are responsible for all applicable taxes associated with your purchase, except for taxes based on our net income. If we are required to collect taxes on your behalf, the applicable tax amount will be added to your invoice.
If you believe a charge is incorrect, you must contact us at billing@agaperealsolutions.com within 30 days of the charge date. We encourage you to contact us before initiating a dispute or chargeback with your bank or credit card company, as chargebacks are costly for both parties and may result in account suspension.
Our refund and cancellation terms are detailed in our Refund Policy, which is incorporated into these Terms by reference. Key highlights include:
Please review the full Refund Policy for complete terms, conditions, and the refund request process.
You retain all ownership rights in and to: (a) all data, datasets, and materials you provide to us ("Client Materials"), and (b) all custom deliverables created specifically for you under a SOW, including trained models, evaluation reports, and processed datasets ("Deliverables"). Upon full payment, we assign all rights in the Deliverables to you.
We retain all ownership rights in and to: (a) our proprietary methodologies, evaluation frameworks, training pipelines, tools, templates, and processes ("Company IP"), (b) general knowledge, skills, and experience gained in the course of performing services that do not incorporate your Confidential Information, (c) our website, platform, branding, trademarks, and content.
You grant us a limited, non-exclusive, non-transferable license to use your Client Materials solely for the purpose of performing the contracted services. This license terminates upon completion or termination of the engagement.
Upon full payment, we grant you a non-exclusive, perpetual, worldwide, royalty-free license to use all Deliverables as described in the applicable SOW. This does not include a license to our Company IP, which remains our property.
If you provide suggestions, ideas, or feedback about our services ("Feedback"), you grant us a non-exclusive, perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into our services without obligation to you.
Both parties agree to maintain the confidentiality of all non-public information disclosed during the engagement ("Confidential Information"). Each party shall:
Default NDA: All client engagements are protected by a Non-Disclosure Agreement (NDA) by default. Your data, project details, models, and business information will never be disclosed to third parties, used for our own purposes, or shared with other clients.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available without breach, (b) was known to the receiving party prior to disclosure, (c) is independently developed without use of Confidential Information, or (d) is required to be disclosed by law or court order (with prompt notice to the other party).
Confidentiality obligations survive termination of these Terms for a period of five (5) years, or indefinitely for trade secrets.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Additionally:
You agree not to use our services for any purpose that is illegal, harmful, or violates these Terms. Specifically, you shall not:
Violation of these acceptable use terms may result in immediate suspension or termination of your account without notice or refund.
We warrant that all services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards for AI/ML professional services. If we fail to meet this standard, your sole remedy is re-performance of the deficient services at no additional cost, or a refund as described in our Refund Policy.
Due to the inherent nature of AI/ML development, we do not guarantee specific model performance metrics (e.g., accuracy percentages, benchmark scores) unless explicitly stated in a signed SOW. AI model performance depends on many factors including data quality, model architecture, and task complexity, many of which are outside our control.
We strive to maintain 99.9% uptime for our platform but do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated at least 48 hours in advance when possible. Enterprise clients with custom SLAs receive availability guarantees as specified in their SOW.
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 10.1, ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
The limitations in this section do not apply to: (a) either party's breach of confidentiality obligations, (b) either party's indemnification obligations, (c) your payment obligations, or (d) claims arising from willful misconduct or gross negligence.
You agree to indemnify, defend, and hold harmless Agape Real Solutions and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the services, (b) your breach of these Terms, (c) your Client Materials infringing any third-party rights, or (d) your violation of applicable law.
We will indemnify and defend you from any third-party claims that our Company IP (excluding Client Materials and open-source components) infringes any valid intellectual property right, provided you give us prompt notice and reasonable cooperation.
We may suspend or terminate your access to the services immediately, without prior notice, if:
Upon termination for any reason:
Before initiating any formal proceeding, both parties agree to attempt to resolve disputes informally by contacting the other party's designated representative. The parties shall negotiate in good faith for at least 30 days.
If informal resolution fails, the parties agree to submit the dispute to non-binding mediation before a mutually agreed-upon mediator.
If mediation is unsuccessful, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association (AAA). Arbitration will take place in the State of Delaware, United States, and may be conducted remotely. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights or confidential information without first engaging in arbitration.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any legal proceedings not subject to arbitration shall be brought in the federal or state courts located in Delaware, and you consent to personal jurisdiction in those courts.
Neither party shall be liable for any delay or failure to perform its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of war or terrorism, epidemics or pandemics, government orders, internet or power outages, or failures of third-party service providers. The affected party must provide prompt notice and use reasonable efforts to mitigate the impact.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by:
Your continued use of the services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using our services and may cancel your subscription.
These Terms, together with the Privacy Policy, Refund Policy, Cookie Policy, and any applicable SOW or MSA, constitute the entire agreement between you and Agape Real Solutions regarding the subject matter hereof, and supersede all prior agreements and understandings.
If any provision of these Terms is held to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
All notices under these Terms must be in writing and sent to the email addresses on record. Notices to us should be sent to legal@agaperealsolutions.com.
The relationship between the parties is that of independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship.
For questions or concerns about these Terms of Service, please contact us:
Legal: legal@agaperealsolutions.com
Billing: billing@agaperealsolutions.com
General: contact@agaperealsolutions.com
Website: agaperealsolutions.com
Contact Form: agaperealsolutions.com/contact